Customer Care

Customer Care

It is our intention to provide our customers including our members, clients, their staff and their learners, with the very best of service, support, advice and facilitation.

 

Below is a summary of our commitments to our customers, which will be kept under regular review by Corten Steel in light of experience and feedback.

 

 

Support

 

We will endeavour at all times to provide you (i.e. members, clients and award entrants) with:

  • A user-friendly and supportive booking process

  • Access to a range of services that will enhance your safety performance

  • An assurance of quality in respect of procedures and processes

  • An assurance that our business is conducted in a professional manner, and offering you best value for money

  • Fair and competitive prices for all of our services.

 

 

General

 

We will endeavour at all times to:

  • Respond to all telephone and e-mail enquiries within three working days

  • Ensure a respectful, friendly and supportive attitude at all times to everyone in contact with Corten Steel, and associated with the organisation, in whatever capacity

  • To respond to a complaint within three working days

  • Listen to and respond positively, in respect of feedback and suggestion

  • Ensure that the staff and associates of the company are appropriately qualified

Privacy & Safety

I’m a privacy & safety policy section. I’m a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, the way you collect data or when will you contact users after their purchase was completed successfully.

 

Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language to gain their trust and make sure they keep coming back to your site!

Wholesale Inquiries

I’m a wholesale inquiries section. I’m a great place to inform other retailers about how they can sell your stunning products. Use plain language and give as much information as possible in order to promote your business and take it to the next level!


I'm the second paragraph in your wholesale inquiries section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

Payment Methods

 Credit / Debit Cards
- PAYPAL

- Offline Payments

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